Explorely - Support Center
Welcome to the Explorely Support Center! Here you’ll find help with getting started, using features, troubleshooting, and more. If you can’t find what you need, we’re always happy to help.
Table of Contents
Getting Started
Account & Profile
Features & Usage
Privacy & Security
Payments & Subscriptions
Technical & Device Issues
Supporting the Environment (“Travel2Earn Impact”)
Accessibility
Contact Us
1. Getting Started
What is Explorely?
Explorely is an AI-powered, gamified travel guide app that helps you discover city routes, attractions, cafés, and hidden gems — all while completing quests, earning points, and making a positive environmental impact.
Supported Platforms
Regions & Cities Covered
Explorely currently supports 8,000+ cities in 120+ countries.
2. Account & Profile
Creating an Account
Download the app from your platform store.
Register with your email address or via a connected account (if supported).
Verify your email (if required).
Logging In / Out
Use the “Log In” button in the app.
To log out, go to Settings → Account → Log Out.
Editing Your Profile (soon)
You can update your profile picture, name, preferences in Settings → Profile.
Language and region settings can be changed in Settings → Preferences.
3. Features & Usage
Quests & Travel2Earn
Quests are challenges you complete in the app (walking, visiting sights, etc.).
Completing quests earns points which can be used for perks or to support environmental initiatives.
Travel Route Planner
Plan your route through a city with must-see highlights and hidden gems.
Save your travel history; share your journeys with friends.
Discovering Local Attractions & Cafés
Use “Nearby” or map view to find museums, restaurants, and cafés along your route.
Filter by type (e.g., food, culture, outdoor) if the app supports filtering.
Events & Challenges
View current street festivals, exhibitions, or seasonal events in city view.
Join leaderboards and compete with other users.
4. Privacy & Security
Data Collected
We collect what you share (name, email, profile info).
You may need to allow location access for route planning and nearby attractions.
We collect usage data to improve the app and for analytics.
Data Use & Sharing
Your data is used to provide core functions (routes, suggestions, quests).
We do not sell your personal data.
When sharing with third-party services (maps, environment projects), only necessary data is shared under secure protocols.
Privacy Policy & Terms
For full details, see our Privacy Policy and Terms of Service (linked in the app and on our site).
5. Payments & Subscriptions
Free vs Paid Features
The app and all its features are for free.
6. Technical & Device Issues
App Crashes / Bugs
If the app crashes or shows errors, try restarting your device.
Make sure you’re using the latest version of the app.
Location Problems
Check that location services are enabled for Explorely.
Ensure sufficient signal or GPS access.
Offline Use
Some content may require an internet connection (map data, fetching new quests).
Download features (if available) may help when offline.
Supported Devices & OS Versions
List of supported iOS / Android versions (e.g. minimum version).
Make sure your device meets those requirements.
7. Supporting the Environment (“Travel2Earn Impact”)
Points you earn can be converted into support for environmental projects.
We partner with verified eco-projects to ensure your contributions are meaningful.
We’ll display where your support goes, and how much impact you’ve helped make.
8. Accessibility
Explorely is committed to accessibility for all users.
Features include legible text sizes, accessible color contrast, support for screen readers (VoiceOver on iOS, TalkBack on Android).
If you encounter accessibility issues or have suggestions, please contact support.
9. Contact Us
If you can’t find what you need, we’re here to help!
Support on our Discord Server
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